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Privacy Policy

Who are we ?

Our website address is:


7. Management of personal data
In France, personal data is notably protected by law n° 78-87 of January 6, 1978, law n° 2004-801 of August 6, 2004, article L. 226-13 of the Penal Code, articles L. 226-16 and following of the Penal Code and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of individuals with regard to the processing of personal data and to the free circulation of this data.

The personal data collected on the site are as follows:
  those relating to the creation of an account (surname, first name, telephone number and e-mail address,
• data relating to orders,
• data relating to the monitoring of the commercial relationship, in particular correspondence, exchanges by e-mail or through the site, the history of use of customer account information,
• data relating to the payment of invoices,
• technical data, such as the Internet Protocol (IP) address used to connect your computer to the Internet,
• delivery and billing addresses,
• purchase history.

Use of personal data collected
The collection and processing of data meets the following purposes:
• communication with customers
• operations relating to customer management (in particular orders, invoicing and customer relationship monitoring),
• operations relating to prospecting,
• promotion of Zoé Bonbon products,
• development of trade statistics.

When a transaction is made on our website, as part of the process, we collect the personal information you give us, such as your name, address and email address. Personal information will only be used for the specific reasons mentioned above.

Contact forms
When you use our contact form, you will be asked to fill in your name and your email address. These elements are important to ensure the proper functioning of the contact form service but are in no way recorded. These elements will be present in the email that will be sent to the address used by the contact form to send your message.

Data retention provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through's data storage, databases and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by and used by our company follow the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Rights relating to your data
In accordance with the provisions of articles 38 and following of law 78-17 of January 6, 1978 relating to data processing, files and freedoms, and articles 15, 16, 17 and 21 of the General Data Protection Regulations (RGPD ), any user has a right of access, rectification, erasure and opposition to personal data concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the reply must be sent.
By mail: Zoé bonbon - 13 Rue Emile Zola – Lyon 69002 - FRANCE
or via the form on the “Contact” page of the site

No personal information of the user of the site is published without the knowledge of the user, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the redemption of Zoé Bonbon and its rights would allow the transmission of said information to the prospective purchaser who would in turn be bound by the same obligation to store and modify data with respect to the user of the site.
The databases are protected by the provisions of the law of July 1, 1998 transposing directive 96/9 of March 11, 1996 relating to the legal protection of databases.

8. Hypertext links and Cookies management
The site may contain hypertext links to other sites, set up with the authorization of Zoé Bonbon. However, Zoé Bonbon does not have the possibility of verifying the content of the sites thus visited, and therefore assumes no responsibility for this fact.
Cookies are pieces of data stored in the browser of website visitors, generally used to track their movements and actions on a website.
Our site's banner gives visitors the option to accept or decline non-essential cookies.

Our platform uses cookies for important reasons, including to:
• Provide an optimal experience for our visitors and customers.
• Identify our registered members (users who have registered with our site).
• Monitor and analyze the performance, operation and efficiency of the platform.
• Guarantee the security of our platform and the safety of its use.

Link to a list of cookies that can be used by our platform .

Privacy Policy :
The following links explain how to access cookie settings through different browsers:

To opt out of being tracked by Google Analytics across all websites, see this link: .

9. Right of withdrawal
The user of the site being able to make purchases on our site, this one has a right of withdrawal which he can use from 14 days after reception of the product.

To make the request, you just need to get in touch either by the contact form or by writing an email to
We invite you to indicate the following elements for quick support:

- Last name
- First name
– Telephone number
- Order number
– Reason for withdrawal

It should be noted that the shipping costs are the responsibility of the buyer and that the product must be returned in its entirety. Costs may be deducted from the refund of the amount of the order if shortcomings are observed (damaged jewellery, etc.).

10. Applicable law and attribution of jurisdiction
Any dispute in connection with the use of the site is subject to French law. Exclusive jurisdiction is given to the competent courts of Lyon.
These Conditions are provided in the French language.
  In the event of any discrepancy between the French version of this document and any of its translations, the French version shall prevail.

11. The main legislative and regulatory provisions concerned
Law n° 78-87 of January 6, 1978, notably modified by law n° 2004-801 of August 6, 2004 relating to data processing, files and freedoms.
Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data
Law n° 2004-575 of June 21, 2004 for confidence in the digital economy.

12. Glossary
User: Internet user connecting, using the aforementioned site.
Personal data/personal data: “any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”); an "identifiable natural person" is deemed to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity” (article 4 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of individuals with regard to the processing of personal data and the free movement of such data).

If you wish to draw our attention to a subject, a complaint or a question concerning our site, contact us using the “Contact” form.


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